Good for what it was. Learned a few interesting things about Disney. At the beginning of the book… Goldberg’s book, The Disney Story: Chronicling The Man, The Mouse & The Parks presents Walt Disney, The Walt Disney Company and the Parks decade-by-decade. Hot Topic – You’ll find yourself in the middle of a highly debated issue. “Hamilton” is the story of America then, told by America now. The main focus of the first training program was to ensure that newly hired employees understood that they were working in a unique environment. Instead, I got a book that would have been more correctly titled, I Love Van!! The Disney company has set the bar and this book explains how they have kept the vision of Walt so long after he died. Unlike Walmart who has lost their culture since Sam died, Disney continues to live the culture he started for his “cast” members. Nevertheless, getAbstract recommends this understandable overview to HR professionals and supervisors seeking ways to train employees to be neater, cheerier, and more in tune with their corporate culture and their customers. Whatever we select for our library has to excel in one or the other of these two core criteria: Enlightening – You’ll learn things that will inform and improve your decisions. This book highlights the thought, intention, and work put into the Disney culture. We’d love your help. Identifying and living by your values is key. It's also an appreciation of the fellow who Walt Disney asked to start the University, Van France. Disney U is full of easy to understand ideas to transform your workforce into a committed, powerful force for customer service and company pride. In its view, Native … Your highlights will appear here. An HR must read, Gordon Douglas Lipp known as Doug Lipp is a consultant, speaker, and author based in Fair Oaks, California. How can we understand the appeal of Disney … In this Soundview Live webinar, The Secrets Behind Disney University’s Success, Doug Lipp, author of Disney U, examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. But isn't that the kind of organization that we all thrive to create (or be a part of) eventually? Instead, he set out to open the first theme park – a clean, safe place for family fun. Walt’s vision was to make the park the star and to cast everything – and everyone – else in a “supporting role.” In response, Van developed the training program that eventually became Disney University. Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out. When Disneyland opened in Anaheim, California, in 1955, it was the first attraction of its kind. Best book on business culture I have ever read. And the fact is that, more than the job itself, what creates the passion in them, is the possibility to replicate that passion in other people (peers and customers alike). By focusing of fewer objectives, it seems they can do much more training and imparting of culture. Walt Disney did not want to set up just another gritty amusement park. This is not going to be everyone’s book. You build the best product you … There are few things as thrilling as being able to say that I went to Disney University. Mulan's father, who has an old wound and cannot walk properly, decides to … Concrete Examples – You’ll get practical advice illustrated with examples of real-world applications or anecdotes. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney … QUICK SUMMARY: Kinni does a great job at revealing the magic of Disney’s approach to customer service. Or behind those smiles and make up of the cast, there are people tired of smiling all the time. I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. Disney is a tricky example I think, because even if you've never worked there, the brand itself carries a bunch of feelings and emotions developed since we were children (anger and sadness for the dead of Mufasa, joy of remembering the lyrics of Hakuna Matata and tenderness for Bambi, amongst others). The story about the Haunted Mansion at Disney Tokyo was hilarious! #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … The best part was the summary at the end of each chapter. Inspiring – You’ll want to put into practice what you’ve read immediately. I learned that Walt Disney's first character wasn't Mickey Mouse-it was Oswald the Lucky Rabbit! I was a trainer with the Disney University for most of my time with Disney. Eloquent – You’ll enjoy a masterfully written or presented text. A Wrinkle in Time is the story of Meg Murry, a high-school-aged girl who is transported on an adventure through time and space with her younger brother Charles Wallace and her friend Calvin O'Keefe to rescue her father, a gifted scientist, from the evil forces that hold him prisoner on another planet. Best book on business culture I have ever read. Had to read for a class, but wasn't the worst "textbook" I've ever had to read (I also just love Disney). I have worked in the front line of retail, to managing a territory of over 100 food retail establishments. Well written. I was hoping to pull some of the Disney magic into my classroom, but the book was very much focused on business. I highly recommend this book to any manager who is looking to improve relations with their employees and enhance the customer experience in their field or place of business. It really does work as it can be applied to almost any business setting. I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? Good resource when looking at service approaches. A great book to learn about the Disney Way. You will find Van's name 2-4 times on just about every page. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Very interesting. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) [Disney Institute, The, Kinni, Theodore] on Amazon.com. Van established four key components to. Basically it uncovers the things that make Disney such an amazing place to work. Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. It’s a well-written book that … I know I am! Especially the story of Haunted House in Tokyo Disneyland! *FREE* shipping on qualifying offers. It contains never-before … I love how everyone at Disney is given the training no matter what your level of employment. I just finished a reread of this book. Doug Lipp lays out 13 timeless lessons Disney has used to … Doug Lipp, a consultant who advises companies on training, development and management issues, helped launch Tokyo Disneyland in the 1980s. There are some good anecdotes and I had some ideas for my work. I found it interesting but not very actionable. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. Walt Disney The book was a nice and concise summary of Walt Disney. Walt knew this new venture required certain kinds of employees – individuals who would dedicate heart and soul to customer satisfaction. If not, this is more for the hardcore Disneyland aficionado. Great book, Doug! The book is repetitive at times, and readers seeking a deeper look into Disney’s employee relations and the company’s ups and downs since 1955 will need to search elsewhere. Start by marking “Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees” as Want to Read: Error rating book. Great summary! I do this not only because of my authorial enterprise, but in an attempt to improve on my "day job.". Analytical – You’ll understand the inner workings of the subject matter. I was hoping for more insider tips/knowledge from this one. The pious and elderly Mr. Lapham is more interested in … This is a very precise subject and you can get a lot out of it, if it is the subject you’re interested in. I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. Background – You’ll get contextual knowledge as a frame for informed action or analysis. Walt Disney’s Disneyland (Affiliate Link) Description: This very large (10 in x 13 in x 1.2 in) book is a … While I related to this book on a personal level and it made me reminisce on some great times, it’s a book everyone should read. With Phil Harris, Sebastian Cabot, Louis Prima, Bruce Reitherman. I finally got so tired of it, I did not finish the book… Life is all about the perspective you take and Walt realized that the lowest level of task could have a profound impact on the organization. Would you rather lay bricks or build a cathedral. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) But what about the people who work there? By caring for their staff and providing them with the highest training, Disney ensures that their … By caring for their staff and providing them with the highest training, Disney ensures that their employees have … I treasure my time with the DU as it was the foundation of my career and brought some of the best life-long friends a girl could ask for. Beginning with Walt Disney and then Van France, the man who created the Disney University. Very nice man. I taught classes at Disneyland and the Disney Studios. Can't wait to read the book. Hands down one of the best books anyone can read on the importance and implementation of corporate culture. Visitors to Disney theme parks frequently notice the seamless operations and friendly employees who put on “good show.” Although the charming outcome may appear effortless, staging good show and avoiding “bad show” at Disney resorts around the globe requires a lot of work. 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