With an additional 8 professionally written interview answer examples. Providing exceptional customer service is a team effort that requires constant collaboration to build a strong, positive image of the company. This question will let you know if a candidate is willing to jump in and help their colleagues, and if they have the ability to relay customer feedback effectively to other departments. So you’ve done it. What to look for in an answer: “Teamwork is essential for success as a customer service rep. At my last job, I worked closely with a cohesive team. You might explain that you’re somebody who can handle being yelled at when you recognize that the anger isn’t directed at you and can empathize with the customer’s complaints. This question evaluates how you’ll do in whichever medium the role is focused on. Customer Service Interview Questions; Q. For example, if your experience is waiting tables, Bell would want to know why you want to move into a role where the focus is almost entirely on helping people solve problems. Many interviewees stumble on this question. Bell, for example, bristles at the words, “dealing with customers,” because it shows they don’t view it as something they enjoy doing, it’s something they have to do for a paycheck.” While the phrase isn’t an immediate dealbreaker, she says, it is a red flag that causes her to dive a little more deeply into whether an interviewee really wants to be in customer support and how they’d get through interactions with angry customers. For example, maybe you answered the phones at your last job working the front desk somewhere or sent text messages (and responded to them) as a volunteer for a nonprofit group. Taking ownership doesn’t mean saying a problem is your fault; it means taking on some responsibility to try to fix the issue. What is … If it’s a text-based communication position, be prepared to speak to your writing skills and take a skills assessment before being offered the job. This question helps you determine whether a candidate enjoys talking to people and if they have the power to boost customer loyalty and engagement. What to look for in an answer: “I never pretend to know an answer if I don’t. An example answer to the ‘Tell me about yourself’ question “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to … I was proud of developing an employee survey for Help Desk support. Interview Questions. When it comes to explaining why you’re leaving your current position and making a switch, be sure to highlight what this job offers that your current position does not—without badmouthing your current company. I knew I had to help them quickly reconnect so that they could complete their assignment on time without added stress. Welcome to Top 20 Customer Service and Help Desk Interview Questions and Answers. 1 Doist Customer Support Specialist interview questions and 1 interview reviews. You could share that you’d allow frustrated customers to vent for a few minutes so they feel heard—and so that you and they both know you fully understand the situation—before you try to solve their problem. Be sure to talk about the ways you took ownership of the call—making every effort to be the customer’s last stop and solve the problem—and the results of those actions. You will Learn How to Answer Most Frequently Asked Interview Questions: A technical support job puts together the knowledge of computer, its know-how and the skills required for customer service. “I don’t have experience with Salesforce, but I have always been good at picking up on new software quickly. If you’re not found out during the hiring process, it’ll be clear once you start the job. In my two years in hospitality, I’ve become a strong communicator both when it comes to listening and understanding people’s problems and when it comes to giving people directions—whether that’s directions to a physical location or helping customers with the hotel’s online booking system. To excel at providing thorough and enthusiastic customer service, customer service representatives must possess a talent for nurturing strong customer relationships. Free interview details posted anonymously by HubSpot interview … Let's begin! 84 HubSpot Customer Support Specialist interview questions and 59 interview reviews. Similar job titles include Customer Support Professional, Customer Support … In this video we will cover some of the most popular and expected questions… So it’s important to show that you’re self-aware and know how you’d take care of yourself so you can stay motivated and calm when talking to customers. In that case, a good strategy for answering is to put yourself in the customer’s shoes. Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview. Companies in all industries need to interact with their customers and keep them happy, and these interactions happen across a number of channels—in person, over the phone, via email or chat, and increasingly, over social media. This Informative Article Will Help you Prepare for Your Upcoming Technical Support Interview. For this question, and questions like it, interviewers want to see that you understand the downsides of a customer service job but that the upsides far outweigh them for you. That’s OK, too! But be honest. Communication skills: “Customer service is a ‘people’ business,” says Sonja Bugg, a director at the recruitment agency Randstad US who has more than 17 years of experience hiring and working with customer service reps as well as managing recruitment teams that specialize in customer service and call center … Customer service isn’t only about fixing a customers’ problems – it’s a platform through which customers can express themselves and even give your company advice. For example, maybe you can talk about when you were a camp counselor and the most fulfilling part of the job was when a camper would come to you with a problem and you’d get to help them think through it and figure out a course of action. Hire an experienced Help Desk Specialist or an ambitious candidate that you can train. Top 5 Tips For Answering Customer Service Questions … Before your interview, spend time researching the company and its products and be prepared to speak about them. They want to know that you won’t snap at a customer and that you won’t burn out. If possible, you should use the STAR method again and recount an actual situation you handled in a previous role. When answering customer service interview questions, it's best to answer questions … What Do You Know About [Our Product or Our Company]? 485 customer support specialist interview questions. If I needed to go to someone else for assistance, I would try to keep the customer on my line if at all possible while I got the information I needed. “In my current role, my company doesn’t allow calls to be transferred between support reps on the same level, only up the chain to managers or to different departments. The interviewer, who turned out to be not an HR specialist but a fellow Customer Support employee from another country, was very friendly. Talk about that. If you’re coming from a different field where you have experience interacting with customers, “I want to know why they’re looking to transition into a customer support role,” says Bell. Feel free to customize job duties and requirements based on your company’s needs. Its aim is to … He thanked me for my patience and told me he would tell his friends about his experience.”. They will have ready answers for the situational questions and excellent … What to look for in an answer: “I’m definitely a people person! If this is one of your first customer service interviews, you’re likely nervous and wondering what to expect. 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